Last Modified: 21st Dec 2023
At Ogene Ndigbo Newspaper, we strive to provide high-quality products and services to our customers. We understand that there may be instances where you may need to request a refund. This Refund Policy outlines the conditions and procedures for requesting a refund.
1. General Refund Policy
1.1 Eligibility for Refunds
Refunds are considered on a case-by-case basis. To be eligible for a refund, you must submit your request within 14 days of the purchase date, and the product or service must meet the criteria outlined below.
1.2 Non-Refundable Items
Certain items are non-refundable, including but not limited to:
- Digital products that have been downloaded or accessed.
- Subscription-based services once the service period has started.
- Custom services or products specifically tailored to your requirements.
- Donations made through our platform.
2. Refund Criteria
2.1 Physical Products
If you purchased a physical product, it must be returned in its original condition, unused, and in its original packaging. You are responsible for the cost of return shipping unless the product was defective or damaged upon arrival.
2.2 Digital Products
Refunds for digital products will only be granted if you have not accessed, downloaded, or used the product. Once a digital product is accessed, downloaded, or used, it is non-refundable.
2.3 Services
Refunds for services will be considered if the service has not been rendered or if there was an issue with the service provided. If the service has already been rendered, a partial refund may be considered based on the extent of the service provided and any related expenses incurred.
3. Refund Process
3.1 Submitting a Refund Request
To request a refund, please contact our customer support team at ogenereports@gmail.com or call +447368449138. Please include your order number, the reason for your refund request, and any relevant details to help us process your request.
3.2 Refund Approval
Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
3.3 Late or Missing Refunds
If you have not received your refund within the expected timeframe, please check with your bank or credit card company first. If you still have not received your refund after following up with your payment provider, please contact us at ogenereports@gmail.com for further assistance.
4. Exchanges
If you received a defective or damaged product, we will replace it at no additional cost to you. Please contact us to arrange for an exchange. Exchanges are subject to product availability.
5. Cancellation Policy
If you wish to cancel an order, please do so as soon as possible by contacting us at ogenereports@gmail.com or +447368449138. Orders for physical products can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled, but you may request a return and refund as outlined above.
6. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. Your continued use of our Site after such changes constitutes your acceptance of the new Refund Policy.
7. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
Email: ogenereports@gmail.com
Phone: +447368449138